How Retailers Like T.J. Maxx And Home Depot Quietly Target ‘Problem’ Returners
It’s no secret that retailers are cracking down on returns. In 2023, 81% of U.S. retailers implemented pay-to-return policies in some capacity. Amazon, Macy’s, T.J.Maxx, Walmart and Staples all rolled out changes to their established return policies. That may look like shrinking return windows, charging for some returns, or in some cases simply telling shoppers…